Buying FAQ

Answers you need to shop on Smashing Darling.

Do I have to sign up to make a purchase?

Yes. Go to the Homepage and in the upper right corner CLICK > SIGN UP 

Can I contact a designer directly if I have a question about a product?

Yes. Log into Smashing Darling, click on the designer store you would like to contact. Click the contact button in the up right corner near the profile. 

When will my item arrive after a purchase?

We do require our sellers to ship items out within 2 days unless they specify in their policies that it will take longer. To find a designers policies, go to their store and look in the up right corner of the store under the link to their profile.

How does buying on Smashing Darling work?

First sign up to create a buyer account on smashingdarling.com. Choose the size and quantity of the item you wish to purchase and CLICK > ADD TO SHOPPING BAG. You will be taken to a page that will show you the contents of your shopping bag. You can choose to continue shopping or check out. At Check out the site will then ask you for a CC. We accept Mastercard, Visa, Amex, and Discover. Choose your shipping option and finalize your order.

How does the shopping cart work?

As you shop around and find items that you simply must have, add them to your shopping bag. Note: items in your bag are not removed from the site or reserved for you, until you complete the checkout process. The majority of items on Smashing Darling are one-of-a-kind and thus tend to sell out quickly, so it's a bit risky to leave items in your shopping bag for too long. Once you've got everything you want, proceed to check out.

Why is my credit card getting declined?

Ensure the following:
• You are using a credit card or debit with credit card logo on it
• You are entering the correct CCV number. This number is the last group of numbers on the back of your card. It is a 3 digit # for MC/Visa and 4 digit # for Amex.
• If you entered the wrong CC number and clicked submit, you will have to wait one minute before re-entering the correct CC number
all other problems contact. CLICK > CONTACT at the bottom of the page.

How do I make a return?

First Log in. CLICK > Your Account. CLICK > Recent Purchases. CLICK > Order ID # of the Item you wish to return. Scroll down and CLICK > Return An Item From This Order. CHECK the box of the item you wish to return. Type your reason why. CLICK > Return Selected Items. Package up the item and send it back to the designer. After we know that the designer has recieved the item back we will Credit your CC. Please email the designer if there is a confirmation or a tracking # on the returning package. You will be creditied for the price of the returned item.

What if my item didn't arrive?

Contact us using the contact link at the bottom of every page.

What if the item I ordered  was out of stock?

Contact us using the contact link at the bottom of every page. 

How long do have to make a return?

You have 21 days from the date of purchase to trigger a return. After that the site does not accept returns.