Erin Lilies

All items are shipped via USPS first class mail. Most items can be shipped within 2-3 business days of your order. If circumstances are such that it would take longer, you will be contacted via email with an estimate of when your order will be shipped. All orders include insurance.

 We accept Visa and Mastercard or payment via PayPal.  With all regular orders, we expect payment to be complete prior to shipping.  With custom orders, once a price and design is agreed upon, payment must be made before work will begin.

Your information will remain private and confidential. It will never be sold or given to anyone.

We accept returns within 7 days of purchase for a full refund, less shipping and handling for any reason. We want you to be happy with your purchase. If your item happens to break through normal wear and tear (ie. a clasp falls off or the wire breaks etc.), you can send it for free repairs. I do my absolute best to ensure that my jewelry will not break, but sometimes things happen.

• Email us at customerservice@erinlilies.com with the reason for the return. (ex. Need resizing, link broke, doesn't look like image on website, etc.) We will send you our address for returns.
• Return items and paperwork in original packaging (if possible).
• Insure and receive a tracking number for your package.