Love, Lulu Mae

What Are Your Shipping Rates? We offer free shipping within the United States. Please allow 3-5 days for order to ship, and 2 to 3 days for the item to arrive via USPS Priority Mail. We are not responsible for any delays from the USPS once the item ships. LoveLuluMae.com will apply a 10.25% sales tax on all orders shipped within the state of Illinois. If you need an item by a specific time please contact us. Messenger service is available for downtown Chicago and suburbs (cost to be determined at the time of service needed). All International orders are shipped via Fed Ex unless otherwise requested. We ask that you allow 4 weeks for International deliveries. Please be advised that you will be held responsible for any customs fees. Rates vary depending on where the item is shipping to. All items ship from Chicago, IL 60601. Email us with your order and we will send you an invoice (with international shipping rates applied) via Paypal. If you have an account with UPS or Fed Ex and would like us to ship your item using your account number, we are happy to oblige. What is Your Return Policy? Due to the custom nature of each piece, we are unable to accept returns. We will do everything in our power to ensure that you receive the piece as promised and work with you to make your Love, Lulu Mae experience the best possible! If you are unsure about a piece, please feel free to contact us! We are more than happy to give you any information on it that you may need to make your purchasing decision, such as the size, weight, and so on.

Do You Offer Gift Wrapping? Absolutely! If you'd like your item wrapped, please let us know. A special occasion card can be added at no extra charge. Please contact us for options. All gift wrapping is free with purchase.What If I Want A Custom Order? We take great pride on creating custom orders. All designs are one of a kind and unique. We really like to work with the buyer on design and style. Contact us for all inquiries.